Cancellation/Refund Policy of Newgen Hosting Company
At Newgen Hosting Company, we strive to provide exceptional hosting services to our valued clients. We understand that circumstances may change, and sometimes cancellation or refund requests may arise. To ensure transparency and clarity, we have established a comprehensive cancellation/refund policy that outlines the procedures and guidelines for such situations.
- Cancellation Policy: If you wish to cancel your hosting service with Newgen Hosting Company, we request that you adhere to the following guidelines:
a. Notification: You must submit a cancellation request through our designated channels. This can be done by contacting our customer support team via email, phone, or support ticket. Please provide relevant details such as your account information, domain name, and reason for cancellation.
b. Timeframe: Cancellation requests should be made at least 30 days prior to the renewal date of your hosting service. This allows us to process your request and ensure a smooth transition.
c. Refunds: Please note that Newgen Hosting Company does not offer refunds for any unused portion of your hosting service if you cancel before the end of the billing cycle. Refunds are only applicable if you cancel within the initial 30-day money-back guarantee period (applicable to selected hosting plans).
- Refund Policy: We understand that sometimes circumstances may require a refund for services already paid for. Here are the guidelines for refund requests:
a. Eligibility: Refunds are only applicable to customers who cancel their hosting service within the 30-day money-back guarantee period. This guarantee applies to specific hosting plans, and it is important to review the terms and conditions of your chosen plan for eligibility.
b. Process: To request a refund, you must follow the cancellation procedure mentioned above. Upon receiving your cancellation request, our team will review your eligibility for a refund based on the terms of your hosting plan.
c. Refund Method: If your refund request is approved, the refund will be issued through the same payment method used during the initial purchase. The processing time for refunds may vary depending on the payment gateway or financial institution involved.
- Non-Refundable Services: Please note that certain services and fees are non-refundable, including but not limited to:
- Domain registration or transfer fees
- SSL certificate purchases
- Additional add-ons or upgrades
- Administrative fees or setup fees
These non-refundable services are clearly communicated during the purchasing process or stated in the terms and conditions of your hosting plan.
It is essential to review the cancellation/refund policy before making any purchases or requesting cancellations to ensure a clear understanding of the terms and conditions.
We at Newgen Hosting Company are committed to providing the best possible customer experience. If you have any questions or concerns regarding our cancellation/refund policy, our dedicated customer support team is available to assist you.